Frequently Asked Questions

Q: What are your access hours?
A: Standard access is 7am–8pm, 7 days a week — including weekends and bank holidays. Roller shutter access is available during those hours.

Q: Do you offer 24/7 access?
A:  Yes. Overnight pedestrian access is available as an optional upgrade, subject to approval. Roller shutter access is available during standard access hours.

Q: How do I access my unit?
A:  Once you've booked and paid online, you'll receive a personal PIN code and QR code via email and SMS—usually within minutes. You'll also receive instructions to download our secure access app, available on Apple iOS and Android. 

1 - Main entrance — use your PIN, QR code, or smartphone app at the dedicated touchscreen terminal to enter the building.

2 - Lobby entrance — use your PIN, QR code, or smartphone app at the second touchscreen terminal before the unit corridors.

3 - Your unit door — open your unit using the smartphone app on your smartphone. The digital lock built into the door frame responds to your phone via short-range wireless.

Your booking confirmation also includes a short video guide showing exactly where your unit is, so your first visit is completely stress-free.

Q: Do I need a padlock?
A:  No. Every unit features secure digital access, so there's no need for a padlock. Only authorised users can unlock your unit using the secure smartphone access app.

BOOKING & CONTRACTS

Q: How do I book a storage unit?
A: Booking is quick and fully online. You can view live prices, check availability, choose your unit, select your move-in date and complete payment in one go. Most customers book in under 3 minutes. No quotes required.

Q: Do I need to visit an office or sign paperwork?
A: No. The entire process is online — from booking and payment to receiving your access code. There is no office to visit and no paperwork to sign in person.

Q: Is there a minimum contract length?
A: No. All units are available on a monthly rolling basis. You can move out with just 2 weeks' notice. No long-term commitments required. You can also change unit size at any time, subject to availability.

Q: Can I change my unit size after I've moved in?
A: Yes. You can upgrade or downsize your unit at any time, subject to availability. Just contact us and we'll arrange it online.

SECURITY & SAFETY

Q: Is the facility monitored and secure?
A:  Yes. Stowzi is protected by professionally monitored CCTV, intruder alarms and secure electronic access control. Access events are logged electronically to help keep the facility safe and secure.

Q: Can staff access my unit?
A: No. Units are individually controlled — only you have access to your unit. All access events are logged electronically.

FACILITY & ENVIRONMENT

Q: Is the facility climate controlled?
A:  Yes. Stowzi is a fully climate-controlled facility designed to help protect furniture, clothing, electronics and business stock from damp and excessive humidity.

Q: Is storage protected from damp?
A:  Yes. Our climate-controlled environment is designed to minimise damp and excess humidity, helping to protect your belongings throughout the year.

Q: Where are you located?
A: We're at 40 Jubilee Drive, Loughborough, LE11 5XS. There's parking on site and a loading bay with wide access for vans and larger vehicles, available 7am–8pm.

WHAT YOU CAN STORE

Q: What can't I store?
A: You cannot store hazardous materials, flammable liquids, illegal items, food, plants, live animals, cash, jewellery or anything that poses a risk to other customers' property. Full terms are provided at the point of booking.

Q: Can I store business stock or trade equipment?
A: Absolutely. Many of our customers are trades and small businesses. Our 7am access is specifically designed for early starts, and the climate-controlled environment protects sensitive stock and equipment. Manage everything — including payments and access — entirely online.

Q: Do you have student storage options?
A: Yes. We have 1m2 cube lockers and 15 sq ft units specifically sized for term-break storage. The entire process is online — book in minutes on your phone, move in the same day.

SUPPORT & PAYMENTS

Q: Is there someone I can contact if I need help?
A: Although Stowzi is a modern self-service facility, our customer support team is available 24/7 by phone if you need assistance. The facility is also remotely monitored to help ensure a safe and secure environment. 

Q: How do I pay and manage my account?
A: Everything is managed online — including payments, access, and account details. Payments are taken monthly by card. You'll receive reminders ahead of each renewal.

Q: Do I need my own insurance?
A: You are responsible for insuring your own stored goods. We recommend checking whether your home or business contents insurance already covers items in storage — many policies do. Additional storage insurance is also available at point of booking which is recommended to protect your goods.