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Terms and Conditions
These Terms & Conditions form a legally binding agreement between Stowzi Ltd trading as Stowzi Self Storage (“Stowzi”, “we”, “us” or “our”) and the person or business making the booking (“you” or “your”).
Registered Office: Unit 2, 35–41 St Michaels Avenue, Leicester, LE4 7AH
Email: hello@stowzi.co.uk
Website: stowzi.co.uk
Email: hello@stowzi.co.uk
Website: stowzi.co.uk
The Stowzi storage facility you are booking (“Facility”), your storage unit (“Unit”), start date, Storage Fee, promotional offer (if any), StoreProtect selection and other booking details will be shown during the booking process, in your booking confirmation and/or in your online account.
By completing your booking, you confirm that you have read, understood and agree to these Terms & Conditions.
1. THE STORAGE AGREEMENT
1.1 We grant you a licence to use the Unit allocated to you solely for the storage of permitted goods (“Goods”) during the Storage Period.
1.2 This Agreement is a licence only. It does not create a lease, tenancy or landlord and tenant relationship.
1.3 You warrant that you own the Goods stored in the Unit or are legally authorised by the owner to store and deal with them.
1.4 We do not take possession of your Goods and do not have knowledge of the contents of your Unit.
1.5 Unit sizes and dimensions are approximate. You are responsible for satisfying yourself that the Unit is suitable for the Goods you intend to store.
2. STORAGE PERIOD AND BILLING
2.1 Unless your booking expressly states otherwise, storage operates on a rolling monthly basis.
2.2 Storage Fees are payable monthly in advance.
2.3 We may advertise Unit prices using a weekly equivalent for comparison purposes. Where a weekly equivalent is displayed, the monthly Storage Fee is calculated using 52 weeks divided by 12 months, being approximately 4.33 weeks per calendar month.
2.4 The actual monthly amount payable will be shown during the booking process and/or in your booking confirmation.
2.5 You must maintain a valid payment method throughout the Storage Period and ensure all sums due under this Agreement are paid on time.
3. REFUNDABLE SECURITY DEPOSIT
3.1 A £50 refundable security deposit is payable when you enter into this Agreement.
3.2 The deposit is held as security for amounts properly due to us under this Agreement.
3.3 We may deduct from the deposit:
a. unpaid Storage Fees or other charges properly due;
b. cleaning or rubbish-removal costs;
c. costs of repairing damage caused by you or your authorised users;
d. reasonable costs associated with Goods left behind or abandoned; and
e. other reasonable costs arising from your breach of this Agreement.
b. cleaning or rubbish-removal costs;
c. costs of repairing damage caused by you or your authorised users;
d. reasonable costs associated with Goods left behind or abandoned; and
e. other reasonable costs arising from your breach of this Agreement.
3.4 The £50 deposit does not limit your liability. If the amount properly due to us exceeds the deposit, you remain responsible for the balance.
3.5 Any remaining deposit balance will be refunded electronically within 21 days after the Agreement ends, once the Unit has been vacated and your account has been settled.
4. PAYMENT AND LATE PAYMENT
4.1 Storage Fees, StoreProtect Charges where selected, and any other agreed charges must be paid on or before their Due Date.
4.2 If an amount remains unpaid for 7 calendar days after the Due Date, we may charge a £15 Late Payment Fee.
4.3 Only one £15 Late Payment Fee will normally be charged in respect of the same missed monthly payment.
4.4 You are also responsible for reasonable costs actually incurred by us in collecting overdue sums or enforcing this Agreement.
4.5 If money remains due to us, we may restrict or suspend your access to the Facility and/or Unit until your account is brought up to date.
4.6 Restricting access does not end this Agreement or stop Storage Fees and other applicable charges from continuing to accrue.
5. PROMOTIONS AND SPECIAL OFFERS
5.1 From time to time Stowzi may offer introductory prices, discounts, promotional rates or other special offers (“Offers”).
5.2 The exact Offer applicable to your booking, including the promotional price or discount, duration and any specific eligibility requirements, will be shown during the booking process.
5.3 The Offer accepted during your booking forms part of this Agreement.
5.4 Unless the specific Offer expressly states otherwise:
a. Offers are available to new customers only;
b. Offers may be limited to selected Units, Facilities, dates or availability;
c. the promotion applies to the Storage Fee only;
d. the £50 refundable security deposit remains payable in full;
e. StoreProtect Charges are additional and are not discounted;
f. only one Offer may be used per customer, household or business address;
g. Offers cannot be combined with another promotion, discount, credit or negotiated rate;
h. Offers are non-transferable and have no cash alternative;
i. any promotional duration or minimum stay will be clearly stated before booking; and
j. after the promotional period ends, the applicable standard Storage Fee will automatically apply unless this Agreement is ended in accordance with these Terms.
b. Offers may be limited to selected Units, Facilities, dates or availability;
c. the promotion applies to the Storage Fee only;
d. the £50 refundable security deposit remains payable in full;
e. StoreProtect Charges are additional and are not discounted;
f. only one Offer may be used per customer, household or business address;
g. Offers cannot be combined with another promotion, discount, credit or negotiated rate;
h. Offers are non-transferable and have no cash alternative;
i. any promotional duration or minimum stay will be clearly stated before booking; and
j. after the promotional period ends, the applicable standard Storage Fee will automatically apply unless this Agreement is ended in accordance with these Terms.
5.5 We may amend, suspend or withdraw an Offer at any time in relation to future bookings.
5.6 An Offer already accepted as part of a confirmed booking will continue for its agreed promotional period, provided you continue to meet the conditions of that Offer.
5.7 We may withdraw any future, unearned part of an Offer where you materially breach the Offer conditions or fail to make a payment required to qualify for or continue receiving the Offer.
5.8 We will not retrospectively alter a promotional Storage Fee already validly received by you unless the specific Offer clearly states otherwise and we are legally entitled to do so.
5.9 Offers may include introductory fixed-price periods, percentage discounts, seasonal promotions or other incentives. The promotional terms displayed and accepted when you book determine the exact benefit applying to your booking.
6. STOREPROTECT
6.1 During booking, you will be offered the option to select StoreProtect.
6.2 StoreProtect is optional.
6.3 StoreProtect is an agreement under which Stowzi accepts an enhanced contractual liability for qualifying Loss or Damage to your Goods, subject to the StoreProtect Addendum, your declared Maximum Replacement Value and all applicable conditions and exclusions.
6.4 StoreProtect is not a contract of insurance. Stowzi is not acting as your insurance company or insurance agent.
6.5 If you select StoreProtect, you must:
a. provide an accurate Maximum Replacement Value for all Goods stored;
b. ensure that Maximum Replacement Value remains accurate throughout storage; and
c. pay all applicable StoreProtect Charges when due.
b. ensure that Maximum Replacement Value remains accurate throughout storage; and
c. pay all applicable StoreProtect Charges when due.
6.6 If you decline StoreProtect, you are responsible for arranging and maintaining adequate insurance for your Goods throughout the Storage Period for their full replacement value.
6.7 The StoreProtect Addendum forms part of this Agreement where StoreProtect is selected.
7. LIABILITY FOR GOODS
7.1 Except where StoreProtect applies, Goods are stored at your risk.
7.2 Subject to any liability which cannot lawfully be excluded or limited, our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to £100 in total.
7.3 Where you select StoreProtect, the standard £100 liability limit is replaced by the enhanced liability provided under the StoreProtect Addendum, subject to:
a. your Maximum Replacement Value;
b. the actual value of the affected Goods;
c. any applicable proportional reduction; and
d. the exclusions and conditions contained in the StoreProtect Addendum.
b. the actual value of the affected Goods;
c. any applicable proportional reduction; and
d. the exclusions and conditions contained in the StoreProtect Addendum.
7.4 Nothing in this Agreement excludes or limits liability which cannot legally be excluded or limited.
8. ACCESS AND SECURITY
8.1 You may access your Unit during the access hours applicable to your Facility and account.
8.2 Stowzi operates electronic and/or smart locking and access-control systems.
8.3 You are responsible for:
a. keeping your Unit properly secured whenever you leave it;
b. keeping your PIN, QR code, app login and other access credentials secure;
c. preventing unauthorised persons from using your access credentials; and
d. notifying us promptly if you believe your access credentials have been lost, compromised or used without authority.
b. keeping your PIN, QR code, app login and other access credentials secure;
c. preventing unauthorised persons from using your access credentials; and
d. notifying us promptly if you believe your access credentials have been lost, compromised or used without authority.
8.4 You must not attach a padlock or other additional locking device to your Unit unless we have expressly authorised this in writing.
8.5 You must not interfere with, damage, bypass or attempt to defeat any electronic lock, access-control system, CCTV system, alarm, fire-protection system or other security equipment.
8.6 We may temporarily restrict or change access where reasonably necessary for safety, security, maintenance, emergencies or circumstances outside our reasonable control.
8.7 Access to the Facility may be electronically logged and monitored for safety, security, operational and fraud-prevention purposes in accordance with our Privacy Policy.
9. SHARING ACCESS AND AUTHORISED USERS
9.1 You may permit family members, friends, employees, contractors or other persons to access your Unit where permitted by Stowzi.
9.2 You remain fully responsible for every person you permit or enable to access the Facility or your Unit.
9.3 Sharing your PIN, app access, digital key, QR code or other access credentials does not transfer any responsibility away from you as the registered customer.
9.4 You are responsible for the acts and omissions of your authorised users as if they were your own, including:
a. damage caused to the Unit or Facility;
b. Goods stored by them;
c. prohibited Goods brought onto the Facility;
d. breaches of safety or security rules;
e. misuse of equipment; and
f. any costs or liabilities arising from their actions.
b. Goods stored by them;
c. prohibited Goods brought onto the Facility;
d. breaches of safety or security rules;
e. misuse of equipment; and
f. any costs or liabilities arising from their actions.
9.5 You must ensure that anyone you authorise to access the Facility understands and complies with this Agreement and all reasonable safety, security and operational instructions.
9.6 We may require satisfactory proof of identity from any person seeking access.
9.7 We may refuse or suspend access where satisfactory identification cannot be provided or where we reasonably consider access would create a safety, security, legal or operational risk.
9.8 We may revoke an authorised user's access without terminating your Agreement where reasonably necessary for security, safety or breach of Facility rules.
10. FACILITY RULES, INSTRUCTIONS AND SIGNAGE
10.1 You and your authorised users must comply with all reasonable safety, security and operating instructions displayed or provided at the Facility.
10.2 Facility signage is intended to reinforce important requirements of this Agreement and to provide instructions for the safe use of the Facility and equipment.
10.3 You must pay particular attention to signs concerning:
a. prohibited Goods;
b. fire and emergency procedures;
c. smoking restrictions;
d. the goods lift;
e. roller shutter doors;
f. loading and unloading areas;
g. access-control systems; and
h. health and safety requirements.
b. fire and emergency procedures;
c. smoking restrictions;
d. the goods lift;
e. roller shutter doors;
f. loading and unloading areas;
g. access-control systems; and
h. health and safety requirements.
10.4 You must not remove, obscure, alter or interfere with any safety or operational signage.
10.5 If you do not understand how to operate any equipment or access system, you must contact Stowzi for assistance rather than attempting to operate it in an unsafe or unauthorised manner.
11. PROHIBITED GOODS
11.1 You must not store or permit the storage of:
a. illegal, stolen, counterfeit or smuggled Goods;
b. firearms, ammunition, weapons or explosives;
c. petrol, fuel, gas cylinders, fireworks or other flammable or explosive substances;
d. hazardous, toxic, radioactive, corrosive or biological materials;
e. asbestos or hazardous waste;
f. living creatures;
g. food or perishable Goods unless securely packed so they cannot attract pests, create odour, cause contamination or damage;
h. Goods which leak, emit fumes or offensive odours;
i. Goods which create a fire, health, safety, security, property or environmental risk;
j. cash, currency, deeds or securities;
k. Goods which are unique, irreplaceable or of such high sentimental value that their financial value cannot reasonably be assessed; or
l. any Goods prohibited by the battery restrictions in this Agreement.
b. firearms, ammunition, weapons or explosives;
c. petrol, fuel, gas cylinders, fireworks or other flammable or explosive substances;
d. hazardous, toxic, radioactive, corrosive or biological materials;
e. asbestos or hazardous waste;
f. living creatures;
g. food or perishable Goods unless securely packed so they cannot attract pests, create odour, cause contamination or damage;
h. Goods which leak, emit fumes or offensive odours;
i. Goods which create a fire, health, safety, security, property or environmental risk;
j. cash, currency, deeds or securities;
k. Goods which are unique, irreplaceable or of such high sentimental value that their financial value cannot reasonably be assessed; or
l. any Goods prohibited by the battery restrictions in this Agreement.
11.2 We may refuse storage of or require you to remove any Goods which we reasonably believe create a safety, legal, security, environmental or property risk.
11.3 You are responsible for ensuring that all authorised users understand what may and may not be stored.
12. BREACH OF PROHIBITED GOODS RULES
12.1 If we reasonably believe that prohibited, dangerous, illegal or hazardous Goods are being stored, we may take any action reasonably necessary to protect people, property and the Facility.
12.2 This may include:
a. restricting or suspending access to the Unit;
b. entering the Unit where permitted under this Agreement;
c. requiring immediate removal of the Goods;
d. arranging specialist inspection, handling, removal or disposal where reasonably necessary;
e. contacting emergency services, police or another competent authority; and
f. terminating this Agreement where justified by the seriousness of the breach.
b. entering the Unit where permitted under this Agreement;
c. requiring immediate removal of the Goods;
d. arranging specialist inspection, handling, removal or disposal where reasonably necessary;
e. contacting emergency services, police or another competent authority; and
f. terminating this Agreement where justified by the seriousness of the breach.
12.3 You will be responsible for all reasonable costs and losses directly resulting from your breach, including where applicable:
a. specialist inspection or attendance costs;
b. removal, handling or disposal costs;
c. cleaning, decontamination or pest-control costs;
d. repair or restoration costs;
e. emergency contractor costs;
f. reasonable legal or professional costs;
g. costs arising from damage to the Facility, other Units or other property; and
h. other reasonable costs necessarily incurred by Stowzi as a direct result of the prohibited Goods.
b. removal, handling or disposal costs;
c. cleaning, decontamination or pest-control costs;
d. repair or restoration costs;
e. emergency contractor costs;
f. reasonable legal or professional costs;
g. costs arising from damage to the Facility, other Units or other property; and
h. other reasonable costs necessarily incurred by Stowzi as a direct result of the prohibited Goods.
12.4 Where Stowzi or a contractor is required to attend because of your breach, the minimum £75 Cleaning/Remedial Charge may apply where relevant. If the reasonable actual cost is higher, you remain responsible for the additional amount.
12.5 Serious breaches involving illegal Goods, firearms, ammunition, explosives, fuels, hazardous materials or Goods creating an immediate fire, health, safety, security or environmental risk may result in immediate restriction of access and/or termination.
12.6 Any sums properly due under this clause may be deducted from your security deposit. The security deposit does not limit your liability.
13. BATTERIES AND CHARGING
13.1 You must not charge batteries, power banks, vehicles or electrical equipment within the Unit.
13.2 You must not store:
a. lithium-ion batteries exceeding 160Wh unless built into otherwise permitted Goods and not removable;
b. portable battery chargers or power banks;
c. more than five e-scooters, e-bikes, e-skateboards or similar battery-powered vehicles unless the battery has been removed and is not stored in the Unit; or
d. more than ten laptops, tablets, children's toys or similar items containing built-in batteries without our written approval.
b. portable battery chargers or power banks;
c. more than five e-scooters, e-bikes, e-skateboards or similar battery-powered vehicles unless the battery has been removed and is not stored in the Unit; or
d. more than ten laptops, tablets, children's toys or similar items containing built-in batteries without our written approval.
13.3 Any permitted Goods containing batteries must be free from visible defect or damage and stored safely with appropriate air circulation.
14. GOODS LIFT
14.1 Where a goods lift is provided, you and your authorised users must follow all displayed instructions and weight restrictions.
14.2 The goods lift is for Goods only unless signage expressly states otherwise.
14.3 You must not:
a. exceed the displayed maximum load;
b. use the lift contrary to the operating instructions;
c. obstruct the doors;
d. interfere with controls or safety equipment; or
e. use the lift if it appears damaged or unsafe.
b. use the lift contrary to the operating instructions;
c. obstruct the doors;
d. interfere with controls or safety equipment; or
e. use the lift if it appears damaged or unsafe.
14.4 Where the displayed maximum load is 250kg, you must not exceed that limit.
14.5 You must report any fault or damage immediately and must not continue using equipment you reasonably believe may be unsafe.
14.6 You are responsible for reasonable costs arising from damage caused by misuse by you or your authorised users.
15. ROLLER SHUTTERS AND DOORS
15.1 You must comply with all instructions displayed for the operation of roller shutters, loading doors and other Facility equipment.
15.2 You must ensure the area around a moving shutter or door is clear before operating it.
15.3 You must not:
a. force a shutter or door;
b. obstruct it while opening or closing;
c. interfere with sensors, controls or safety devices;
d. allow children to operate it; or
e. attempt to repair or adjust it yourself.
b. obstruct it while opening or closing;
c. interfere with sensors, controls or safety devices;
d. allow children to operate it; or
e. attempt to repair or adjust it yourself.
15.4 Any fault or damage must be reported to Stowzi promptly.
15.5 You are responsible for reasonable repair or call-out costs resulting from misuse by you or your authorised users.
16. USE OF THE UNIT
16.1 The Unit may only be used for storage.
16.2 You must not:
a. live, sleep or remain overnight in the Unit;
b. use the Unit as an office, workshop, home, business premises or mailing address;
c. conduct illegal activity at the Facility;
d. cause nuisance, excessive noise, vibration, fumes or odours;
e. connect electricity, utilities or other services without our written permission;
f. paint, modify, drill into or attach anything to the Unit without permission;
g. damage any part of the Unit or Facility;
h. obstruct entrances, corridors, loading areas, parking areas or common spaces; or
i. leave Goods or rubbish outside the Unit.
b. use the Unit as an office, workshop, home, business premises or mailing address;
c. conduct illegal activity at the Facility;
d. cause nuisance, excessive noise, vibration, fumes or odours;
e. connect electricity, utilities or other services without our written permission;
f. paint, modify, drill into or attach anything to the Unit without permission;
g. damage any part of the Unit or Facility;
h. obstruct entrances, corridors, loading areas, parking areas or common spaces; or
i. leave Goods or rubbish outside the Unit.
17. CLEANING, DAMAGE AND RUBBISH
17.1 You must keep the Unit reasonably clean and in good condition.
17.2 When you leave, the Unit must be completely empty, clean and free from rubbish.
17.3 You are responsible for the reasonable cost of cleaning, rubbish removal, repair, replacement or other remedial work required because of your use of the Unit or Facility.
17.4 Where Stowzi or a contractor is required to attend and carry out cleaning, rubbish removal or remedial work, a minimum £75 Cleaning/Remedial Charge may apply.
17.5 Where the reasonable cost exceeds £75, you remain responsible for the additional amount.
17.6 We may deduct applicable charges from your security deposit, but the deposit does not limit your responsibility for amounts exceeding £50.
18. RELOCATION
18.1 We may relocate you to another Unit of at least equivalent usable size where reasonably necessary.
18.2 Except in an emergency or other situation requiring quicker action, we will normally give at least 14 days' notice.
18.3 Where relocation is required for our operational reasons and is not caused by your breach, we will act reasonably in considering necessary relocation arrangements.
19. ENDING YOUR STORAGE AGREEMENT
19.1 Unless your booking expressly states a fixed or minimum term, either you or Stowzi may end this Agreement by giving at least 14 calendar days' written notice.
19.2 You may give notice by:
a. email to hello@stowzi.co.uk;
b. any cancellation or move-out facility provided through your online account; or
c. another written method accepted by us.
b. any cancellation or move-out facility provided through your online account; or
c. another written method accepted by us.
19.3 The Agreement will end on the date falling at least 14 calendar days after valid notice is received, or on a later date specified by you (“Termination Date”).
19.4 You must remove all Goods and leave the Unit empty, clean and secure by the Termination Date.
19.5 If you give less than the required notice, we may charge apportioned Storage Fees up to the date on which the required 14-day notice period would have expired.
20. FINAL STORAGE FEES AND REFUNDS
20.1 You remain responsible for Storage Fees and other charges up to the Termination Date.
20.2 Where you have paid Storage Fees in advance for a period extending beyond the Termination Date, the unused Storage Fee will be calculated on a daily pro-rata basis and refunded or credited to your account, subject to amounts properly due to us.
20.3 The daily amount will be calculated by dividing the applicable monthly Storage Fee by the number of calendar days in the relevant billing period.
20.4 StoreProtect Charges will be dealt with in accordance with the StoreProtect Addendum.
20.5 Your £50 security deposit is dealt with separately under Clause 3.
21. NON-PAYMENT AND ACCESS RESTRICTION
21.1 If any amount payable under this Agreement becomes overdue, we may:
a. restrict or suspend access to the Facility;
b. disable electronic access to your Unit;
c. apply your security deposit towards amounts properly due;
d. continue charging Storage Fees while your Goods remain in storage; and
e. recover reasonable enforcement and debt-recovery costs.
b. disable electronic access to your Unit;
c. apply your security deposit towards amounts properly due;
d. continue charging Storage Fees while your Goods remain in storage; and
e. recover reasonable enforcement and debt-recovery costs.
21.2 Restricting access does not end this Agreement or remove your responsibility to pay amounts due.
22. LIEN, SALE AND DISPOSAL OF GOODS
22.1 We have a contractual lien over Goods stored in the Unit as security for amounts you owe under this Agreement.
22.2 Where money remains unpaid, we may retain control of the Goods and restrict your access until the Debt is paid.
22.3 If this Agreement ends and you fail to remove your Goods, we may treat the Goods as abandoned.
22.4 Before selling or disposing of Goods because of non-payment or abandonment, we will give you written notice requiring you to pay the outstanding Debt and/or collect the Goods.
22.5 The notice may be sent using the postal address, email address or other contact details most recently provided by you and, where appropriate, your Alternate Contact Person.
22.6 If you fail to comply with the notice, we may enter the Unit and begin the process of selling or disposing of some or all of the Goods in accordance with our contractual rights and applicable procedure.
22.7 Where Goods are sold, we will use reasonable efforts to obtain the best price reasonably available in the circumstances, taking account of the costs of sale.
22.8 Sale proceeds may be applied:
a. first to reasonable costs of removal, storage, sale and disposal; and
b. second to amounts you owe us.
b. second to amounts you owe us.
22.9 If the proceeds are insufficient to cover the Debt and applicable costs, you remain responsible for the balance.
22.10 If the proceeds exceed the amount properly due to us, we will take reasonable steps to return the surplus to you. No interest is payable on any surplus held.
22.11 Goods which are not saleable, fail to sell, are of insufficient value to justify the costs of sale, are dangerous or are severely damaged may be disposed of where permitted under this Agreement and applicable law.
23. GOODS LEFT BEHIND
23.1 Goods remaining in a Unit after the Termination Date may be treated as abandoned in accordance with this Agreement.
23.2 Storage Fees and reasonable removal or disposal costs may continue to accrue while abandoned Goods remain at the Facility.
23.3 Goods or rubbish left in corridors, loading areas, parking areas or other common spaces may be removed immediately where reasonably necessary for safety, access, security or operation of the Facility.
24. OUR RIGHT TO ENTER THE UNIT
24.1 You authorise Stowzi and its employees, contractors or agents to enter the Unit where reasonably necessary:
a. in an emergency;
b. to prevent injury or damage;
c. for inspection, repair, maintenance or alteration after reasonable notice where practicable;
d. where we reasonably believe prohibited Goods are stored or the Unit is being used unlawfully;
e. where required by law, court order, police, fire service or another competent authority;
f. to relocate Goods where permitted by this Agreement; or
g. to exercise our lien, access-restriction, sale or disposal rights.
b. to prevent injury or damage;
c. for inspection, repair, maintenance or alteration after reasonable notice where practicable;
d. where we reasonably believe prohibited Goods are stored or the Unit is being used unlawfully;
e. where required by law, court order, police, fire service or another competent authority;
f. to relocate Goods where permitted by this Agreement; or
g. to exercise our lien, access-restriction, sale or disposal rights.
24.2 Where electronic locking is used, we may use authorised administrative access rather than physically breaking a lock.
25. SECURITY MONITORING AND ACCESS RECORDS
25.1 The Facility may use CCTV, electronic access records, smart-lock records, alarm systems and remote monitoring systems for security and operational purposes.
25.2 These systems may record information including:
a. when the Facility is entered or exited;
b. use of electronic access credentials;
c. failed or unusual access attempts;
d. security and alarm events; and
e. CCTV images.
b. use of electronic access credentials;
c. failed or unusual access attempts;
d. security and alarm events; and
e. CCTV images.
25.3 Where appropriate, unusual access activity may be reviewed or investigated for security, safety, fraud-prevention or incident-management purposes.
25.4 Personal information collected through these systems will be processed in accordance with our Privacy Policy.
26. IDENTITY VERIFICATION
26.1 We may require satisfactory identification and customer information before or during your Storage Agreement.
26.2 You must provide accurate information and must not allow another person to use your identity or account.
26.3 We may suspend or refuse access where required identification has not been supplied or where we reasonably suspect identity fraud or misuse of an account.
27. CHANGES TO STORAGE FEES
27.1 We may change your standard Storage Fee or other ongoing charges by giving at least 28 days' written notice.
27.2 The new charge will take effect on the first applicable payment date following the notice period.
27.3 If you do not wish to accept the new rate, you may end your Agreement in accordance with the 14-day notice provisions before the new rate takes effect.
27.4 This clause does not allow us to retrospectively alter an agreed promotional Storage Fee already earned by you.
28. PERSONAL INFORMATION
28.1 We process personal information in accordance with applicable UK data-protection law and our Privacy Policy.
28.2 We may use information to:
a. administer your booking and account;
b. process payments;
c. provide and manage access;
d. operate security and CCTV systems;
e. monitor electronic access activity;
f. prevent and investigate fraud or crime;
g. recover debts;
h. comply with legal and regulatory obligations;
i. administer StoreProtect and claims; and
j. protect our customers, employees, property and business.
b. process payments;
c. provide and manage access;
d. operate security and CCTV systems;
e. monitor electronic access activity;
f. prevent and investigate fraud or crime;
g. recover debts;
h. comply with legal and regulatory obligations;
i. administer StoreProtect and claims; and
j. protect our customers, employees, property and business.
28.3 Where there is an appropriate lawful basis, information may be shared with relevant service providers, professional advisers, security providers, claims administrators, debt-recovery providers, Storer Check or similar industry services where applicable, Basil Fry, RCS, insurers and competent authorities.
28.4 Further information is contained in our Privacy Policy at stowzi.co.uk.
29. NOTICES AND COMMUNICATIONS
29.1 Formal notices under this Agreement must be in writing.
29.2 We may send notices to your latest notified email address, postal address or through your online account where a durable record is provided.
29.3 Operational reminders may also be sent by SMS or other electronic means.
29.4 You must notify us promptly if your contact details change.
29.5 Where you have provided an Alternate Contact Person, you must also keep their details accurate and up to date.
30. COOLING-OFF RIGHTS
30.1 Where statutory cancellation rights apply to an online, telephone or other distance booking, you may have 14 days after entering the Agreement to change your mind.
30.2 If you ask us to start providing storage during the cooling-off period and subsequently cancel, you may be required to pay for storage and services actually supplied up to the cancellation date where permitted by law.
30.3 Any statutory rights you have are not affected by this Agreement.
31. TERMINATION BY STOWZI
31.1 We may terminate this Agreement immediately or on shorter notice where reasonably justified by:
a. serious or repeated breach of this Agreement;
b. illegal or dangerous activity;
c. storage of prohibited, hazardous or dangerous Goods;
d. fraud or deliberate misuse of the Facility;
e. a serious safety, environmental or security risk; or
f. failure to remedy a breach after reasonable notice where the breach is capable of being remedied.
b. illegal or dangerous activity;
c. storage of prohibited, hazardous or dangerous Goods;
d. fraud or deliberate misuse of the Facility;
e. a serious safety, environmental or security risk; or
f. failure to remedy a breach after reasonable notice where the breach is capable of being remedied.
31.2 Termination does not affect any right to recover sums already due or any other rights which arose before termination.
32. CIRCUMSTANCES OUTSIDE OUR CONTROL
32.1 We are not responsible for delay or failure to perform our obligations caused by circumstances outside our reasonable control.
32.2 These may include fire, flood, severe weather, utility or communications failure, power failure, terrorism, civil emergency, epidemic, industrial action, government action, action by competent authorities or other events which we could not reasonably prevent.
32.3 We will take reasonable steps to minimise disruption where practicable.
32.4 Nothing in this clause excludes liability which cannot lawfully be excluded.
33. CHANGES TO THESE TERMS
33.1 We may make reasonable changes to these Terms where necessary because of:
a. changes in law or regulation;
b. safety or security requirements;
c. changes to technology or Facility operations;
d. changes to services provided; or
e. other reasonable business requirements.
b. safety or security requirements;
c. changes to technology or Facility operations;
d. changes to services provided; or
e. other reasonable business requirements.
33.2 Where a change materially affects an existing customer's rights or charges, we will normally give at least 28 days' written notice, unless an earlier change is required by law or for urgent safety or security reasons.
33.3 Where appropriate, you may end your Agreement before a material change takes effect.
34. GENERAL
34.1 These Terms, your booking confirmation, any applicable Offer terms and the StoreProtect Addendum where selected together form the Agreement between you and Stowzi.
34.2 If any part of this Agreement is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
34.3 If we do not enforce a right immediately, this does not mean we have waived that right.
34.4 You may not transfer or assign your rights under this Agreement or transfer possession of the Unit to another person without our written consent.
34.5 Where more than one person is named as a customer, each person is individually responsible for complying with this Agreement and paying amounts due.
34.6 Nothing in this Agreement affects any statutory rights you have as a consumer which cannot lawfully be excluded or restricted.
35. GOVERNING LAW
35.1 This Agreement is governed by the laws of England and Wales.
35.2 Any dispute or claim relating to this Agreement will be dealt with by the courts of England and Wales, subject to any mandatory consumer rights relating to jurisdiction.