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Privacy Policy

Last updated: August 2026
Stowzi Ltd trading as Stowzi Self Storage (“Stowzi Self Storage”, “we”, “us” or “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.
This Privacy Policy applies to customers, prospective customers, website visitors, authorised users, Alternate Contact Persons and visitors to our storage Facilities.
1. WHO WE ARE
Stowzi Ltd trading as Stowzi Self Storage is the data controller responsible for personal information processed in connection with our self-storage business.
Registered Office:
Unit 2, 35–41 St Michaels Avenue
Leicester
LE4 7AH
Website: stowzi.co.uk
We process personal information in accordance with applicable UK data-protection law, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
2. PERSONAL INFORMATION WE MAY COLLECT
We may collect and process personal information including:
  • your name;
  • postal or business address;
  • email address;
  • telephone number;
  • date of birth where required;
  • identification and identity-verification information;
  • business details where you are storing on behalf of a business;
  • details of authorised users;
  • details of an Alternate Contact Person;
  • Unit and Facility details;
  • booking and account information;
  • move-in and move-out dates;
  • Storage Fees, deposits, discounts and promotional offers;
  • payment and transaction information;
  • payment status and overdue amounts;
  • communications with us;
  • telephone-call information, transcripts or summaries where applicable;
  • StoreProtect selections and declared Maximum Replacement Value;
  • information relating to StoreProtect claims;
  • insurance information where relevant;
  • CCTV footage;
  • vehicle information captured at our Facilities;
  • electronic access and smart-lock records;
  • entry and exit information;
  • failed or unusual access attempts;
  • IP addresses, device details and website activity;
  • cookie and analytics information; and
  • information relating to security incidents, complaints, disputes or breaches of our Storage Agreement.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect information:
  • directly from you;
  • when you make an enquiry;
  • when you use our website;
  • when you make an online booking;
  • when you create or manage your account;
  • when you make a payment;
  • when you enter or use a Stowzi Self Storage Facility;
  • through CCTV;
  • through electronic access-control and smart-lock systems;
  • when you telephone or otherwise communicate with us;
  • through our customer-service and telephone systems, including AI-assisted systems where used;
  • when you select StoreProtect;
  • when you make a complaint or claim;
  • from an authorised user or Alternate Contact Person;
  • from payment providers;
  • from identity-verification or fraud-prevention providers;
  • from debt-recovery providers;
  • from our technology and security providers;
  • from public sources where lawful; and
  • from law-enforcement or other competent authorities where appropriate.
4. INFORMATION ABOUT OTHER PEOPLE
If you provide information about another person, such as an Alternate Contact Person or authorised user, you should only do so where you are entitled to provide their information.
You should make them aware that their information has been provided to Stowzi Self Storage and may be processed in accordance with this Privacy Policy.
We may contact an Alternate Contact Person where reasonably necessary in connection with your account, particularly where we cannot contact you, your account is in default, Goods remain in storage or there is a safety, security or operational issue.
5. WHY WE USE YOUR PERSONAL INFORMATION
We only process personal information where we have a lawful basis for doing so.
Contract
We may process information where necessary to enter into or perform our contract with you, including to:
  • respond to enquiries;
  • provide prices and availability;
  • process your booking;
  • create and manage your account;
  • allocate your Unit;
  • provide access to your Unit and Facility;
  • process payments;
  • administer your refundable security deposit;
  • administer promotional offers;
  • administer StoreProtect;
  • communicate with you about your storage;
  • manage your move-out;
  • issue refunds;
  • recover amounts properly due; and
  • provide the services you have requested.
Legal Obligations
We may process information where necessary to comply with legal obligations, including:
  • accounting and taxation requirements;
  • data-protection obligations;
  • health and safety requirements;
  • responding to lawful requests from authorities;
  • complying with court orders; and
  • maintaining records required by law.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include:
  • protecting customers, visitors, staff and property;
  • operating CCTV and security systems;
  • operating electronic access and smart-lock systems;
  • preventing and detecting crime;
  • preventing fraud;
  • investigating security incidents;
  • detecting unusual or unauthorised access;
  • managing and improving our services;
  • providing customer support;
  • maintaining accurate records;
  • dealing with complaints and disputes;
  • recovering debts;
  • establishing, exercising or defending legal claims;
  • protecting our IT and communications systems;
  • analysing website usage; and
  • improving our website, booking process and customer experience.
Consent
Where required, we may rely on your consent, including for:
  • certain marketing communications; and
  • non-essential cookies and similar technologies.
Where we rely on consent, you may withdraw it at any time.
6. MARKETING
We may send you information about Stowzi Self Storage services, promotions and offers where permitted by law.
Where consent is required, we will obtain it before sending electronic marketing.
You may stop receiving marketing at any time by:
  • clicking the unsubscribe link in a marketing message; or
  • contacting us at hello@stowzi.co.uk.
Stopping marketing communications will not prevent us from sending service-related communications required to administer your enquiry, booking, account or Storage Agreement.
7. CCTV
CCTV operates at Stowzi Self Storage Facilities.
We may use CCTV for:
  • customer, visitor and staff safety;
  • crime prevention and detection;
  • protection of Units, Goods and property;
  • investigation of theft, damage or unauthorised access;
  • investigation of breaches of our Storage Agreement;
  • management of health and safety;
  • handling complaints, disputes and claims; and
  • assisting law-enforcement agencies where appropriate.
CCTV footage will only be kept for as long as reasonably necessary for the purpose for which it was collected unless it needs to be retained in connection with an incident, investigation, complaint, claim or legal proceeding.
Access to CCTV footage is restricted to authorised persons and authorised service providers where appropriate.
8. ELECTRONIC ACCESS, SMART LOCKS AND SECURITY MONITORING
Stowzi Self Storage uses electronic and/or smart access-control systems to manage access to our Facilities and Units.
These systems may record:
  • access dates and times;
  • entry and exit activity;
  • access credentials used;
  • Unit access;
  • failed access attempts;
  • unusual access activity;
  • alarm events; and
  • other security events.
We may use this information to provide and manage access, protect Facility security, investigate incidents, identify unauthorised or unusual use, troubleshoot access problems and enforce our Storage Agreement.
Security and access information may also be monitored or reviewed by authorised security and monitoring providers acting on our behalf.
9. TELEPHONE CALLS AND AI-ASSISTED CUSTOMER SERVICE
Stowzi Self Storage may use telephone and customer-service technology, including an AI-assisted telephone receptionist, to respond to enquiries and help customers with our services.
When you contact us by telephone, personal information you provide during the call may be processed to:
  • respond to your enquiry;
  • provide information about Units, availability and pricing;
  • assist with the booking process;
  • identify and authenticate customers where appropriate;
  • create notes or summaries of your enquiry;
  • arrange follow-up contact;
  • provide customer support; and
  • improve the operation and quality of our customer-service systems.
Depending on the technology being used, call information may include telephone numbers, call details, transcripts, summaries or other information provided during the conversation.
Where calls are recorded, or where another form of processing requires a specific notice or consent, we will provide appropriate information at the time where required.
We may use third-party technology providers to provide or support these services. Those providers may process personal information on our behalf in accordance with our instructions and applicable data-protection requirements.
We do not intend to use our AI telephone assistant to make decisions about you which produce legal or similarly significant effects solely by automated means.
10. STOREPROTECT
StoreProtect is an enhanced contractual liability arrangement and is not a contract of insurance.
Where you select or consider StoreProtect, we may process information including:
  • whether StoreProtect has been accepted or declined;
  • your Maximum Replacement Value;
  • applicable StoreProtect Charges;
  • descriptions of Goods;
  • photographs;
  • receipts and valuations;
  • information relating to Loss or Damage;
  • claim information; and
  • correspondence relating to a claim.
We may share relevant information with organisations involved in administering Stowzi Self Storage's liability arrangements and claims, including Basil Fry & Company, RCS/Removal Claims Service, insurers, underwriters and professional advisers.
11. PAYMENTS
Payments may be processed through third-party payment providers.
These providers may process information necessary to administer:
  • initial payments;
  • recurring payments;
  • security deposits;
  • failed payments;
  • refunds; and
  • fraud-prevention checks.
Stowzi Self Storage may receive transaction details and limited payment information from these providers.
Full card information may be processed directly by the payment provider rather than being stored by Stowzi Self Storage.
12. ONLINE BOOKING AND SERVICE PROVIDERS
We use third-party suppliers to help operate our business.
These may include providers of:
  • online booking and account-management systems;
  • payment processing;
  • website hosting;
  • email and communications;
  • telephone and AI-assisted customer service;
  • electronic access control;
  • smart locks;
  • CCTV and security;
  • remote security monitoring;
  • identity verification;
  • analytics;
  • customer support;
  • document storage; and
  • business administration.
Where appropriate, these providers process personal information on our behalf and are required to protect it appropriately.
Some providers may also process personal information as independent data controllers for particular purposes. Where this applies, their own privacy information may also apply.
13. IDENTITY, FRAUD AND OTHER CHECKS
Where reasonably necessary and lawful, we may use identity-verification, fraud-prevention or similar services.
These may be used to:
  • verify identity;
  • prevent fraudulent bookings;
  • protect our Facilities and customers;
  • prevent and detect crime;
  • assess relevant security or fraud risks;
  • locate customers with overdue accounts; and
  • enforce our Storage Agreement.
Where we use credit-reference services or other checks which require additional information to be provided to you, we will provide that information where required.
14. STORER CHECK AND INDUSTRY SERVICES
Where Stowzi Self Storage uses an appropriate self-storage industry database or checking service, including Storer Check where applicable, personal information may be processed or shared where lawful.
This may be for purposes including:
  • fraud prevention;
  • identity checking;
  • customer risk management;
  • management of serious payment defaults;
  • investigation of serious breaches or misuse; and
  • protection of self-storage businesses, their customers and property.
We will only use or contribute information to such a service where we have an appropriate lawful basis and where doing so complies with applicable data-protection requirements.
15. WHO WE MAY SHARE INFORMATION WITH
Where necessary and lawful, personal information may be shared with:
  • Stora and other booking or account-management providers;
  • payment-service providers;
  • telephone and customer-service technology providers;
  • electronic-lock and access-control providers;
  • CCTV, alarm, monitoring and security providers;
  • IT, hosting and website providers;
  • communication providers;
  • identity-verification providers;
  • fraud-prevention providers;
  • Storer Check or similar industry services where applicable;
  • credit-reference services where applicable;
  • debt-recovery providers;
  • solicitors and professional advisers;
  • accountants and auditors;
  • Basil Fry & Company;
  • RCS and claims administrators;
  • insurers and underwriters;
  • contractors working at our Facilities;
  • law-enforcement agencies;
  • emergency services;
  • regulators;
  • courts;
  • government bodies;
  • HM Revenue & Customs where required;
  • an Alternate Contact Person where appropriate;
  • persons authorised by you; and
  • organisations involved in a sale, restructuring or transfer of all or part of our business.
We do not sell your personal information to advertisers.
16. AUTHORITIES AND LEGAL DISCLOSURES
We may disclose personal information where necessary and lawful to:
  • comply with a legal obligation;
  • comply with a court order;
  • assist police or other competent authorities;
  • prevent or detect crime;
  • protect someone's safety or property;
  • protect our legal rights; or
  • establish, exercise or defend legal claims.
17. INTERNATIONAL TRANSFERS
Some organisations providing services to Stowzi Self Storage may process personal information outside the United Kingdom.
Where this involves a restricted international transfer, we will use a transfer mechanism permitted under UK data-protection law and appropriate safeguards where required.
These may include:
  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to approved contractual clauses; or
  • another lawful international-transfer mechanism.
18. COOKIES
Our website uses cookies and similar technologies.
Cookies may be used to:
  • operate essential website functionality;
  • provide security;
  • remember your settings;
  • operate the booking process;
  • understand website usage;
  • measure website performance;
  • improve our services; and
  • measure or personalise advertising where permitted.
Essential cookies may be used without consent where permitted by law.
Where consent is required for non-essential cookies or similar technologies, we will ask you to make a choice before those technologies are activated.
You may change your cookie preferences using the cookie controls provided on our website.
Further details about the cookies we use may be provided through our Cookie Policy or cookie-management tool.
19. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on:
  • our relationship with you;
  • contractual requirements;
  • accounting and tax obligations;
  • legal requirements;
  • potential legal claims;
  • fraud-prevention requirements;
  • StoreProtect and claims requirements;
  • security requirements; and
  • whether a complaint, investigation or dispute is ongoing.
Customer contracts, financial records and related account information may normally be retained for up to six years after the end of our relationship with you, or longer where required by law or reasonably necessary in connection with a claim, dispute or investigation.
CCTV footage, access logs, telephone-system information, website information and similar operational records may be retained for shorter periods unless required for an investigation, complaint, claim or legal proceeding.
When personal information is no longer needed, we will securely delete, anonymise or dispose of it.
20. KEEPING YOUR INFORMATION SECURE
We use appropriate technical and organisational measures designed to protect personal information from:
  • unauthorised access;
  • accidental loss;
  • unlawful use;
  • alteration;
  • disclosure; and
  • destruction.
Access to personal information is restricted to persons and service providers who have a legitimate business need to use it.
No internet-based or electronic system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we process.
21. DATA BREACHES
We maintain procedures to identify and respond to suspected personal-data breaches.
Where required by law, we will notify the Information Commissioner's Office and affected individuals.
22. YOUR RIGHTS
Depending on the circumstances, you may have rights in relation to your personal information.
Access
You may request access to personal information we hold about you.
Correction
You may ask us to correct inaccurate or incomplete personal information.
Deletion
You may ask us to delete personal information in certain circumstances.
Restriction
You may ask us to restrict the processing of your personal information in certain circumstances.
Objection
You may object to certain processing based on legitimate interests.
You may object to the use of your personal information for direct marketing at any time.
Data Portability
In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format.
Withdrawal of Consent
Where we rely on consent, you may withdraw it at any time.
Automated Decision-Making
You may have rights in relation to significant decisions made solely by automated means.
These rights are subject to the conditions and exemptions provided by applicable law.
23. EXERCISING YOUR RIGHTS
To exercise your data-protection rights, contact:
or write to:
Stowzi Ltd trading as Stowzi Self Storage
Unit 2, 35–41 St Michaels Avenue
Leicester
LE4 7AH
We may request information reasonably necessary to verify your identity.
We will respond within the period required by applicable data-protection law.
Requests will normally be handled without charge unless the law permits us to charge a reasonable fee.
24. DATA-PROTECTION COMPLAINTS
If you believe Stowzi Self Storage has not handled your personal information properly, you may make a data-protection complaint directly to us.
You can make a complaint by emailing:
or by writing to the postal address shown in Section 27.
We will acknowledge a qualifying data-protection complaint within 30 days of receiving it.
We will take appropriate steps to investigate the complaint, keep you informed where appropriate and communicate the outcome without undue delay, in accordance with applicable data-protection law.
25. INFORMATION COMMISSIONER'S OFFICE
You also have the right to raise a complaint with the UK's data-protection regulator, the Information Commissioner's Office (ICO).
We would appreciate the opportunity to address your concern first, but you are not required to contact us before exercising your right to complain to the ICO.
26. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
Those organisations are responsible for their own privacy practices and may operate under their own privacy notices.
Stowzi Self Storage is not responsible for the privacy practices of websites outside our control.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
  • our business;
  • our technology;
  • the providers we use;
  • the way we process personal information; or
  • applicable laws and regulations.
The latest version will be published on stowzi.co.uk.
Where a change is significant and directly affects existing customers, we may also provide notice by email, through an online account or by another appropriate method.
28. CONTACT US
For questions about this Privacy Policy, your personal information, your data-protection rights or a data-protection complaint, contact:
Stowzi Ltd trading as Stowzi Self Storage
Unit 2, 35–41 St Michaels Avenue
Leicester
LE4 7AH
Website: stowzi.co.uk

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