%201.png)
Frequently Asked Questions
WHY STOWZI?
Q: What makes Stowzi different from other self-storage?
A: Stowzi has been designed around more than simply providing an empty storage room.
Your belongings are stored inside a clean, heated and humidity-controlled facility, while every individual unit has its own integrated electronic lock.
A: Stowzi has been designed around more than simply providing an empty storage room.
Your belongings are stored inside a clean, heated and humidity-controlled facility, while every individual unit has its own integrated electronic lock.
The facility also combines controlled building access, professionally monitored security and 24/7 CCTV.
You can book online, enter using your personal PIN and unlock your unit securely from your phone.
You can book online, enter using your personal PIN and unlock your unit securely from your phone.
Q: How is Stowzi different from an outdoor storage container?
A: Outdoor containers can be a practical option for some types of storage, but the storage environment can vary significantly with outside temperatures and weather conditions.
A: Outdoor containers can be a practical option for some types of storage, but the storage environment can vary significantly with outside temperatures and weather conditions.
Stowzi is an indoor facility where temperature and humidity are actively monitored and managed.
For belongings such as electronics, furniture, clothing, mattresses, documents and business stock, this provides a more stable storage environment and helps reduce exposure to excess moisture and condensation.
You also benefit from individual electronic unit locks, professionally monitored security and a clean indoor environment for loading, unloading and storing your belongings.
Q: Why does heated and humidity-controlled storage matter?
A: Changes in temperature and high humidity can contribute to condensation, damp conditions and musty smells, particularly when belongings are stored for longer periods.
A: Changes in temperature and high humidity can contribute to condensation, damp conditions and musty smells, particularly when belongings are stored for longer periods.
At Stowzi, environmental sensors continuously monitor conditions throughout the facility. Heating and industrial dehumidification are used to help control temperature and excess moisture, while air circulation helps create a more consistent environment throughout the building.
It means we've put more thought into the environment surrounding your belongings — not just the room they're stored in.
ACCESS & HOURS
Q: What are your access hours?
A: Standard access is 7am–8pm, 7 days a week, including weekends and bank holidays. Roller shutter access is available during these hours.
Q: Do you offer 24/7 access?
A: Yes. 24/7 pedestrian access is available as an optional upgrade, subject to approval. Roller shutter access remains available during standard access hours.
A: Yes. 24/7 pedestrian access is available as an optional upgrade, subject to approval. Roller shutter access remains available during standard access hours.
Q: How do I access the facility and my unit?
A: Stowzi uses secure keyless access, so there are no physical keys or padlocks to collect. When your storage starts, you'll receive your move-in instructions, personal access PIN and details for downloading the secure mobile app, available on Apple iOS and Android.
A: Stowzi uses secure keyless access, so there are no physical keys or padlocks to collect. When your storage starts, you'll receive your move-in instructions, personal access PIN and details for downloading the secure mobile app, available on Apple iOS and Android.
Access works in three steps:
1. Main entrance — use your personal PIN to enter the facility.
2. Secure storage area — use your PIN at the second access point before
entering the unit corridors.
3. Your unit — unlock your individual unit using the secure smartphone app.
1. Main entrance — use your personal PIN to enter the facility.
2. Secure storage area — use your PIN at the second access point before
entering the unit corridors.
3. Your unit — unlock your individual unit using the secure smartphone app.
Access activity is electronically logged to help keep the facility secure.
Q: Do I need a padlock?
A: No. Every unit has its own integrated electronic lock, so there's no need to buy or bring a padlock. Your unit is unlocked securely using the smartphone access app.
A: No. Every unit has its own integrated electronic lock, so there's no need to buy or bring a padlock. Your unit is unlocked securely using the smartphone access app.
Q: What happens on my move-in day?
A: You'll receive your move-in instructions with everything you need to access Stowzi, including your personal PIN and details for the smartphone access app.
A: You'll receive your move-in instructions with everything you need to access Stowzi, including your personal PIN and details for the smartphone access app.
Simply arrive during your access hours and go directly to your unit. There's no reception desk, paperwork or key collection.
BOOKING & CONTRACTS
Q: How do I book a storage unit?
A: Booking is quick and fully online. You can view live prices and availability, choose your unit size and move-in date, and complete your booking online.
There's no need to wait for a quote, callback or appointment.
Q: What sizes do you have?
A: Storage ranges from 10 sq ft lockers up to 125 sq ft rooms, with larger business storage options available from around 100 to 225 sq ft depending on availability.
A: Storage ranges from 10 sq ft lockers up to 125 sq ft rooms, with larger business storage options available from around 100 to 225 sq ft depending on availability.
Our Storage Calculator can help you choose the right size, or you can see live sizes and prices for our Loughborough facility.
Q: What is the difference between Standard and Premium storage?
A: Premium units are located on the ground floor for the easiest loading and unloading, with many also benefiting from dedicated internal lighting. Standard units are located on the upper floor and are served by our goods lift for moving your belongings. Both options benefit from the same secure keyless access, monitored facility and heated, humidity-controlled environment.
A: Premium units are located on the ground floor for the easiest loading and unloading, with many also benefiting from dedicated internal lighting. Standard units are located on the upper floor and are served by our goods lift for moving your belongings. Both options benefit from the same secure keyless access, monitored facility and heated, humidity-controlled environment.
Q: Do I need to visit an office or sign paperwork?
A: No. Stowzi is designed to be completely self-service. Booking, payments and account management are handled online, so there's no reception desk to visit and nothing to sign in person.
A: No. Stowzi is designed to be completely self-service. Booking, payments and account management are handled online, so there's no reception desk to visit and nothing to sign in person.
Q: Is there a minimum contract length?
A: Storage is provided on a monthly rolling basis, with just 2 weeks' notice required when you want to move out. There are no long-term commitments unless a specific promotional offer states otherwise.
A: Storage is provided on a monthly rolling basis, with just 2 weeks' notice required when you want to move out. There are no long-term commitments unless a specific promotional offer states otherwise.
Q: Can I change my unit size after I've moved in?
A: Yes. You can move to a larger or smaller unit at any time, subject to availability. Just contact us and we'll arrange the change with you.
A: Yes. You can move to a larger or smaller unit at any time, subject to availability. Just contact us and we'll arrange the change with you.
Q: Can I share a unit with friends or family?
A: Yes. You can share your unit with friends, family or colleagues. This is common for students sharing storage, couples and households storing belongings together. The person who makes the booking remains responsible for the unit, the account, anyone they allow to access it, and everything stored inside, in line with our terms and conditions.
A: Yes. You can share your unit with friends, family or colleagues. This is common for students sharing storage, couples and households storing belongings together. The person who makes the booking remains responsible for the unit, the account, anyone they allow to access it, and everything stored inside, in line with our terms and conditions.
SECURITY & SAFETY
Q: How secure is Stowzi?
A: Security is built into the whole facility rather than relying on a single locked entrance.
Stowzi combines controlled electronic access, professionally monitored CCTV, a Grade 3 intruder alarm and individual electronic locks on storage units.
Access activity is electronically logged to help us monitor and secure the facility.
Q: How is an electronic unit lock different from a padlock?
A: Traditional storage units often rely on a customer-supplied padlock fitted to the outside of the unit.
A: Traditional storage units often rely on a customer-supplied padlock fitted to the outside of the unit.
At Stowzi, the lock is integrated into the unit itself and controlled electronically.
There is no physical key to lose and no external padlock to buy or manage. Your unit is unlocked securely using your smartphone access app.
Q: Can Stowzi access my unit?
A: Your individual unit is secured by its own electronic lock and is not routinely accessed by Stowzi.
A: Your individual unit is secured by its own electronic lock and is not routinely accessed by Stowzi.
Access would only take place where necessary, such as in an emergency, for safety or security reasons, or where required by law or our terms and conditions.
FACILITY & ENVIRONMENT
Q: Is the facility heated and humidity-controlled?
A: Yes. Stowzi is heated and humidity-controlled throughout the year. Industrial dehumidifiers help control excess moisture, while environmental sensors continuously monitor conditions within the facility. This provides a more stable storage environment for belongings such as furniture, clothing, electronics, documents and business stock.
Q: Does Stowzi help protect belongings from damp and mould?
A: Stowzi's environmental systems are designed to help reduce the conditions associated with excess moisture, condensation and damp.
Temperature and humidity are monitored, with heating, dehumidification and air circulation used to help maintain a more stable environment.
Correct packing and storage are still important, particularly for items that already contain moisture or are especially sensitive.
Q: Where are you located?
A: We're at 40 Jubilee Drive, Loughborough, LE11 5XS, in the Belton Road commercial hub, just minutes from the A6. There's on-site parking, roller shutter access for convenient unloading and a goods lift serving the upper floor.
A: We're at 40 Jubilee Drive, Loughborough, LE11 5XS, in the Belton Road commercial hub, just minutes from the A6. There's on-site parking, roller shutter access for convenient unloading and a goods lift serving the upper floor.
Q: Is there parking and somewhere to unload?
A: Yes. There is free on-site parking and a dedicated loading area. Roller shutter access is available between 7am and 8pm to make loading and unloading larger items easier.
A: Yes. There is free on-site parking and a dedicated loading area. Roller shutter access is available between 7am and 8pm to make loading and unloading larger items easier.
Q: Is there a lift?
A: Yes. A goods lift is available for moving belongings between the ground and upper floors. The lift is for goods only. Customer access between floors is via the stairs.
A: Yes. A goods lift is available for moving belongings between the ground and upper floors. The lift is for goods only. Customer access between floors is via the stairs.
WHAT YOU CAN STORE
Q: What can't I store?
A: Prohibited items include hazardous or flammable materials, illegal goods, perishable food, plants, live animals, cash, jewellery and certain lithium-ion batteries or battery-powered items that present a fire risk. You must also not store anything that could create a risk to people, the facility or other customers' belongings. Full details of prohibited items are set out in our terms and conditions.
Q: Can I store business stock or trade equipment?
A: Absolutely. Many of our customers are trades and small businesses. Our 7am access is ideal for early starts, while the heated, humidity-controlled environment provides a more stable place for storing stock, documents, equipment and supplies. Manage everything — including payments and access — entirely online.
Q: Do you have student storage options?
A: Yes. We have 10 sq ft lockers and 15 sq ft units specifically sized for term-break storage. The entire process is online — book in minutes on your phone, move in the same day.
SUPPORT & PAYMENTS
Q: Is there someone I can contact if I need help?
A: Yes. Stowzi is a self-service facility, but telephone support is available 24/7 if you need assistance. The facility itself is also remotely monitored for security.
Q: How do I pay and manage my account?
A: Your storage account is managed online. Payments are collected automatically by card each month, and you can manage your booking and account details online.
A: Your storage account is managed online. Payments are collected automatically by card each month, and you can manage your booking and account details online.
Q: Do my stored belongings need protection?
A: Yes. Your stored belongings must be adequately protected while in storage. You can use your own suitable insurance where it provides the required cover, or select StoreProtect contents protection when booking. Full details and protection options are shown during the booking process.
A: Yes. Your stored belongings must be adequately protected while in storage. You can use your own suitable insurance where it provides the required cover, or select StoreProtect contents protection when booking. Full details and protection options are shown during the booking process.