Protection for Your Stored Goods

When you store with Stowzi Self Storage, you can choose StoreProtect.

StoreProtect is an agreement under which Stowzi Ltd trading as Stowzi Self Storage accepts an enhanced liability for qualifying Loss or Damage to your stored Property, subject to the full StoreProtect Addendum.

StoreProtect is not a contract of insurance. Stowzi Self Storage is not an insurance company and is not acting as your insurance agent.

How StoreProtect Works

During the booking process, you must provide a Maximum Replacement Value for your Property, whether or not you choose StoreProtect. 

The Maximum Replacement Value is the maximum total Replacement Value of all Property you have in storage at any time during your storage period.

You are responsible for:

Your StoreProtect charge will be shown during the booking process before you confirm your booking.

What Does StoreProtect Provide?

In return for payment of the StoreProtect Charges, Stowzi Self Storage accepts enhanced liability for qualifying Loss or Damage to your Property.

Where StoreProtect applies, the standard £100 negligence liability limit in our storage Conditions does not apply.

Instead, liability is subject to the StoreProtect Addendum and is limited to the lower of:

This is subject to any applicable Proportional Reduction and the exclusions and limitations contained in the StoreProtect Addendum.

Make Sure Your Declared Value Is Accurate

If the Maximum Replacement Value you provide is lower than the actual total Replacement Value of all of your Property at the time of Loss or Damage, our liability will be reduced proportionately.

For example, if your Property has a total Replacement Value of £10,000 but you declare £5,000, liability will be reduced by 50%.

If You Do Not Choose StoreProtect

If you decline StoreProtect, you are required to arrange insurance at your own expense to cover the stated Maximum Replacement Value of your Property.
You must provide evidence of that insurance to Stowzi Self Storage within 30 days of your Goods being placed into storage.
If you do not provide satisfactory evidence within that period, you will be enrolled into StoreProtect and the applicable StoreProtect Charge for your declared Maximum Replacement Value will be added to your account in accordance with the Storage Agreement.  

If StoreProtect does not apply and your Property is affected by Loss or Damage, Stowzi Self Storage's liability is limited to negligence only, up to a maximum of £100 or the actual value of the affected Property, whichever is less.

Exclusions and Restricted Goods

StoreProtect cannot be accepted for:

There are also restrictions on higher-value Goods.

Goods above the following values should not be stored without our express written permission:

The full StoreProtect Addendum contains further exclusions and limitations. You should read it before selecting StoreProtect.

Making a Claim

If you discover Loss or Damage to your Property, you must notify Stowzi Self Storage in accordance with the StoreProtect Addendum.

For a self-service Facility, you should contact us as soon as reasonably practical after discovering the Loss or Damage and provide details and photographs as required.

Your notification should be made before affected Goods are removed from the Facility where required by the Addendum.

In any event, details of the Loss or Damage must be provided in writing or by email within seven days of discovery, subject to the terms of the Addendum.

You may also be required to provide:

A £50 Claims Admin Fee is deducted from any settlement awarded under StoreProtect.

If StoreProtect Charges Are Not Paid

If StoreProtect Charges are not paid in full when due, you will not benefit from the enhanced liability offered under StoreProtect.

Stowzi Self Storage's liability will instead be restricted to negligence up to a maximum of £100, and you will be required to insure your Property in accordance with the Storage Conditions. 

Cancelling StoreProtect

You can cancel StoreProtect at any time by giving us written notice before removing your Property from storage.

If you cancel before storage begins, StoreProtect Charges already paid will be refunded.

If you cancel after storage has started, any StoreProtect Charges paid in advance for the period after cancellation will be refunded in accordance with the Addendum.

Full StoreProtect Addendum

The full StoreProtect Addendum contains the complete definitions, exclusions, restrictions, liability provisions, cancellation terms and claims requirements that apply.

You will be provided with the full StoreProtect Addendum as part of the booking process before you confirm StoreProtect.

For questions about StoreProtect or to report Loss or Damage:

Stowzi Self Storage

Email: hello@stowzi.co.uk